Exchanges & Returns

EXCHANGES AND RETURNS

At Sarbani NYC, we want you to be happy and pleased with your purchased item(s), however if you’re unsatisfied we will happily accept unworn and undamaged merchandise with tags attached and in their original packaging within 10 days from the day you receive your order.

**PLEASE NOTE: Personalized, Custom-made and FINAL SALE items cannot be returned.

-Items damaged as a result of normal wear and tear are not considered to be defective.

- We inspect our items carefully before we ship, however if the item arrives damaged we will be happy to replace your item within 10 days from the day you receive your order. Please contact us as soon as possible if your item arrives damaged.

-For pre-paid return label please contact our customer service using "Contact us" form.

-Kindly retain the tracking information for your records if returning an item.

-We are NOT responsible for lost return packages and recommend you insure and track your packages.

-You are also welcome to use the shipping method of your choice. The return postage charge will be deducted from your refund.

-We only offer exchanges for the same item.

-Please address all returns to:

SARBANI NYC

c/o RETURN AND EXCHANGE DEPARTMENT

P.O BOX: 942

SMITHTOWN, NY- 11787

 

**Please note: Shipping charges are non-refundable.

-Upon receipt of returned items, Sarbani NYC reserves the right to deny refund if the returned merchandise does not meet our return policy guidelines.

-You will receive an email notification when we receive and process your return.

- Please allow us up to 20 days for your return to be processed.

-Your banking institution may require additional days to process transaction and post credit on your account.

For additional questions or help please contact our support team directly at customercare@sarbani-nyc.com

For any other questions please contact hello@sarbani-nyc.com

**Please note: It’s our constant effort to provide pleasant shopping experience for all of our customers but we also reserve a right to refuse any orders or transactions for customers with unreasonable return pattern- tracked & analyzed by our smart software.

 

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